faqs

Everything you need to know before you visit The Block Jax

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The Place to Make Memories

Why travel to make memories with friends and family when you can do it right here in your backyard? The Block delivers the fun that Jacksonville residents love. We bring you a comfortable, laid-back and contemporary outdoor space that caters to adults, children, and dogs! Explore what we have to offer below.
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What is The Block Jax?

The Block Jax is a locally developed, family-friendly outdoor food hall and community gathering place featuring eight food vendors, 3 bars, live music, events, and a dedicated kids play park.

What are your hours?

Monday – Tuesday: Closed (available for private venue rentals or special events)

Wednesday – Thursday: 11am – 9pm

Friday: 11am – 10pm

Saturday: 10am – 10pm

Sunday: 10am – 8pm

Are all vendors open every day?

Yes, vendors are open during normal operating hours.

Is parking available?

Yes. Onsite parking is available at no charge.

How does ordering work?

Guests can order food or drinks online or via QR codes located at tables and various seating areas around the venue.

Ordering is web based and no app is required.

You can order from multiple vendors under a single order and you will be notified via text when your order is ready from each individual vendor.

Feel free to order directly from the individual vendors as well if ordering in person is more your speed.

Do you accept cash?

No. All transactions at the block are via credit card, either through the QR/online ordering platform or in person.

Do you serve alcohol?

Yes. We serve alcohol at three on-site bars.

Main bar – Located near the main entrance and in the main dining area. 20 taps with rotating craft beers including 4 beers brewed on site by Southern Swells, exclusive to The Block Jax as well as basic cocktails

Mezzanine bar – located on our second-floor mezzanine. Upscale craft and specialty cocktails.

Kanine bar – Located at the entrance to Kanine Social. Canned beer options as well as basic cocktails.

Do you have WiFi?

Yes. We have free WiFi on a dedicated guest network. Work remotely and enjoy a coffee or beer from our craft cocktail bar on our mezzanine or stream a show while waiting for friends to join you!

Are you open during inclement weather?

Yes. We’re open rain or shine! We have a 10,000 SF covered pavilion with multiple covered seating areas for guests to enjoy even during a summer thunderstorm! Additionally, two 25’ big ass fans will keep guests cool during the summer and large infrared heaters throughout the pavilion will keep guests warm during the winter!

Can I make a reservation?

No. Seating at The Block Jax is on a first-come, first-served basis in all areas besides our three lounge areas, which can accommodate small parties of 5-15 people. Please request your lounge space here.

Is The Block Jax family-friendly?

Yes. The Block Jax is designed to be family-forward with kid-friendly food options, programming and access to Kids on The Block, our fully fenced in, secure kids’ play area.

What are the rules for Kids on The Block?

Kids on the Block is a designated play area for children to climb, explore, and play.

A waiver is required to be completed by a parent or legal guardian prior to entry.

The play area is designed for children ages 2-10, for safety children over 10 are not permitted in the play area.

Kids must be supervised at all times by a parent or guardian.

Entry into the park is for patrons only.

Are there any age restrictions or age restricted areas?

Minors under the age of 18 must be accompanied by a parent, legal guardian or other responsible adult for entry into the facility.

Children under the age of 16 are not allowed in Kanine Social’s private dog park. While we understand some dogs may do well with children and some children may be fine around dogs, we do not know the temperament or history of every dog that enters the dog park and this is done out of an abundance of caution for everyone’s safety.

Children over the age of 10 are not allowed in the kids play park.

No one under the age of 21 is allowed on the mezzanine level.

Is The Block Jax pet friendly?

Yes. Leashed dogs are welcome in outdoor common areas but not in the kids park. If your pup would like a little more freedom to roam and play with other pups, you can enter Kanine Social’s private dog park. Please visit their website for more details.

What are the dog park hours at Kanine Social?

Our dog park hours are:

  • Monday: Closed
  • Tuesday: 3:00 PM – 9:00 PM
  • Wednesday – Friday: 11:00 AM – 9:00 PM
  • Saturday: 10:00 AM – 10:00 PM
  • Sunday: 10:00 AM – 8:00 PM
Are there live performances at The Block Jax?

Yes. We plan to have local musicians performing live during lunch (11:30am-1:30pm) and dinner (5pm-7pm) daily. The live music schedule will be dependent on other programming, so please check our event calendar for more information on who is performing and when!

Are events free to attend?

Many of our community programmed events are free to attend; however, we will also have ticketed events from time-to-time. Please check our events calendar for details on various events and feel free to reach out to info@theblockjax.com with any questions.

Can I host a private event?

Yes. We offer many different options for private or semi-private events. Please visit our events page and submit a form with your event details.

Do you allow other vendors to provide services on site?

Yes. The Block Jax hosts pop ups and events featuring curated outside vendors. Interested vendors should contact us through this website or by emailing events@theblockjax.com We look forward to hearing what you have to offer!

Can I bring outside food and/or beverages to The Block Jax?

We do not allow outside food or beverages at The Block Jax. Please support the local food vendors and us, by purchasing food and drinks while you hangout!

Is smoking allowed on site?

No. Smoking (including cigarettes and CBD products) and vaping are not permitted at The Block Jax.

Other than eating and drinking, what is there to do at The Block Jax

Plenty! Slow down. Be present. Enjoy real time with real people. Let kids play. Catch live music. Join a movie night. Hang out on the lawn. Meet old friends. Make new ones. People watch. Stay a while. Most importantly – enjoy yourself!

Will photos or videos be taken?

Photography and video recording may occur for marketing and promotional purposes. We may use these recordings for any purpose without payment or further notice to any person.

I'm a local musician or band, who do I contact regarding playing a show at The Block Jax?

Musicians should email info@rteam.net to inquire about gigs on the The Block Jax stage.

Still have questions?

House Rules at
The Block Jax

The Block Jax is a private property and we reserve the right to define the rules of acceptable conduct to ensure a safe, welcoming, and enjoyable experience for all guests, we ask that everyone follow these House Rules while visiting The Block Jax.

GENERAL GUEST POLICIES

  1. Guests under the age of 18 must be accompanied by a parent or legal guardian at all times.
  2. The Block Jax is a shared community space. Please be respectful of other guests, staff, and vendors. For your safety and the safety of others, please refrain from running, horseplay and throwing of objects.
  3. The Block Jax reserves the right to refuse service or remove guests who do not comply with posted rules or staff instructions.

ALCOHOL POLICIES

  1. Alcohol is served at designated bar locations only. Guests must be 21+ with valid government-issued ID.
  2. Outside alcohol is not permitted anywhere on the property.
  3. Alcohol must remain within approved areas of The Block Jax and must be disposed of prior to leaving the facility.
  4. Intoxicated or disruptive behavior will not be tolerated.

KIDS ON THE BLOCK – PLAY AREA RULES

  1. Kids on the Block is for The Block Jax patrons only.
  2. The play area is designed for children ages 2–10.
  3. Children must be actively supervised by a parent or guardian at all times. Kids on The Block is not a drop-off or childcare facility.
  4. A signed waiver is required before children may enter the play area.
  5. Rough play, climbing on fencing, or unsafe behavior is not permitted.
  6. The play area may close temporarily due to weather, capacity, or safety concerns.

DOG POLICIES

  1. Leashed (6 foot leash or shorter and no retractable leashes allowed), well-behaved dogs are welcome in outdoor common areas unless otherwise posted.
  2. Dogs are not permitted in the kids play area or inside vendor service spaces.
  3. Dog park rules are posted separately and must be followed at all times.

SMOKING & SUBSTANCES

  1. For the comfort of all guests, smoking and vaping are not permitted anywhere on site.
  2. Illegal substances are strictly prohibited on the property.

FOOD & BEVERAGE

  1. Outside food and beverages are not permitted.
  2. Please dispose of trash properly and help keep shared spaces clean.

EVENTS & MUSIC

  1. Live music and events may occur during operating hours. Event schedules are subject to change.

PHOTOGRAPHY & RECORDING

  1. Photography and video recording may occur in public areas for marketing and promotional purposes. We may use these photos or videos for any purpose without any payment or future notice to any person.
  2. To ensure a safe and seamless guest experience, The Block Jax utilizes smart crowd analytics and contactless technology onsite. By entering the venue, you acknowledge that your physical presence, movements, and crowd interactions may be analyzed in real-time to optimize traffic flow, reduce wait times, and enhance safety protocols. Aggregated data from these systems is used to refine our operations and improve the technology for future guest experiences. Guests who do not wish to be photographed or recorded should notify a team member.

SAFETY & LIABILITY

  1. Guests enter and use The Block Jax at their own risk.
  2. Please report any safety concerns to a team member immediately.

ENFORCEMENT

  1. Failure to follow House Rules may result in removal from the property without refund.
  2. Rules and regulations are subject to change without notice.

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